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Refunds & Returns

UK Customers

If you return the goods within 14 days of delivery and provided that the terms of our returns policy have been met we will issue a full refund for the price that you paid for the item along with the standard delivery cost. Additional costs for Express or Named Day Delivery are non-refundable.

UK orders can use our CollectPlus Returns Service for just £5. A label will be emailed to you when your return request is authorised. If you use this label then £5 will be deducted from your refund.

We will refund you using your original payment method within 14 days of receipt of the items by us.

Non UK Customers

If you return the goods within 14 days of delivery and provided that the terms of our returns policy have been met, we will issue a full refund for the price that you paid for the item. Delivery costs will not be refunded. We will refund you using your original payment method within 14 days of receipt of the items by us.

International orders returned because of non-payment of duties or where the parcel has been refused will be charged a return fee by the courier of £42 which will be deducted from your refund.

Sale Items

The above returns policy applies to sale items as well as full price stock.

EXCHANGES

If you wish to exchange an item for another item or size then please place a new order and return the one you don't wish to keep. This is the quickest way to ensure you get what you want. We will refund your return has been received.

This policy does not affect your statutory rights.