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Refunds

 

UK & Countries Within the EU

If you return the goods within the timescales above and provided that the terms of this agreement have been met, we will issue a full refund for the price that you paid for the item along with the standard delivery cost. Additional costs for Express Delivery are non-refundable. We will refund you using your original payment method within 14 days of receipt of the items by us.

Non EU Countries

If you return the goods within the timescales above and provided that the terms of this agreement have been met, we will issue a full refund for the price that you paid for the item. Delivery costs will not be refunded. We will refund you using your original payment method within 14 days of receipt of the items by us.

We will endeavour to send you an e-mail to let you know when we have processed your refund.

PLEASE NOTE

The above policy applies to mail order purchases only and not to styles already tried on in-store, or purchases made in person at our boutique in Bournemouth.

EXCHANGES

If you wish to exchange your item for another item or size then please request this at the time you request your returns number. We will then dispatch your replacement once your return has been received.


This policy does not affect your statutory rights.